Hear Better Canada Privacy Practices

Miracle-Ear Canada, Ltd., doing business as Hear Better Canada (“Hear Better Canada”), is dedicated to providing our clients with the best hearing healthcare products and services in a fair and respectful manner. This document outlines: (i) how we may use your personal and health information; (ii) your rights related to your personal and health information; (iii) our obligations as a healthcare provider; and (iv) how we protect the security and privacy of your personal information and health records. This document complies with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and respects the provincial personal information privacy protection act(s) as applicable to Hear Better Canada and the location(s) you visit.

Collection, Use and Disclosure of Personal Information

We collect the following information about you:

• Identification and contact information (name, address, email address, phone number (including cell phone), health card number, date of birth, emergency contact information, etc.)
• Billing information (self-pay, provincial plan and/or private insurer)
• Health information (symptoms, diagnosis, medical history, test results, device usage, reports, and treatment)

We collect only the information that is required to provide care, administer the care that is provided, process your payments or third-party payments on your behalf, and communicate with you. We do not collect any other information or allow your information to be used for other purposes, without your express (i.e., verbal or written) consent, except where authorized or required by law. Use of your Information: We use and/or disclose the personal information you provide to us for such purposes as follows:

• Provide products and services to you;
• Respond to a request you made to us;
• Process your requests/orders;
• Process and analyze your information and/or conduct client surveys to enhance and improve our services to you, your experience, and the overall customer experience;
• Enhance and improve our products and services;
• Inform you or your designated representative (via email, text, phone, or mail) either directly or through a third-party service provider of appointment reminders/confirmations, product warranty information, and/or special offers and discounts from use;
• Provide information or newsletter communications to you about our products and services; and
• Provide information to you about hearing loss and ear care.

Storing Your Information Outside of Canada. Hear Better Canada is part of a global company, the headquarters of which is located outside of Canada. To provide hearing health care products and services to you, as well as to operate our business, we utilize the services of our affiliated entities to perform certain administrative functions on our behalf. This means that your personal information is transferred outside Canada for safe and secure storage and processing. While outside of Canada, your personal information is subject to the laws of the jurisdictions in which your personal information resides, and in accordance with those laws, may be accessed by the courts, law enforcement, and national security authorities of those jurisdictions. Disclosure to Service Providers: We may also utilize third parties to perform services on our behalf. Where we disclose your personal information to such organizations, we require those service providers to enter into contractual agreements with us and to agree to use such information solely for the purpose of providing the services and to have appropriate safeguards for the protection of that information. Disclosure to Other Health Care Providers: Unless you request otherwise, we may share your health information with other health care providers who are directly involved in your care, for the purposes of providing such care. We may also share your health information with such other persons involved in your care as you may request in writing from time to time. Disclosures Authorized or Required by Law: We may also disclose your personal information without your consent where authorized or required by law (e.g., as required by court order, subpoena, search warrant, law, or regulation). Disclosures to all Other Parties: Subject to the forgoing, we will not disclose your personal information to third parties (relatives, other persons/entities involved in your care, etc.) for any purpose unless we have your express consent. Use and/or Disclosure due to Ownership Change/Corporate Restructuring: In the event of a change of ownership or corporate restructuring (i.e. a sale, merger, acquisition or transfer of our assets or similar action), we may share your personal information with our successors or assigns who may use and disclose your personal information only for the purposes described herein. We may also share your personal information, in accordance with applicable law, with third parties in advance of the transaction where necessary to permit those parties to determine whether to proceed or continue with the transaction. In all instances, the terms this document and applicable laws apply to the privacy and security of your information. Appointment Reminders and Further Contacts: With your consent, we may use your personal information to contact you to remind you of a future appointment or to provide you with information on new or alternative treatments or other healthcare services and products we, or a third-party partner offers. Voice Mail Messages. To support the management and delivery of services to you, it may be necessary to leave you voice mail messages at the contact phone number you provide us. Unless you expressly notify us otherwise, you consent to us leaving you voice mail messages with identifying personal health information at the contact phone number you provide us.

Your Rights

Withdraw Your Consent: You have the right to withdraw your consent to our future collection, use, and disclosure of your personal health information at any time. To withdraw consent, please submit your notice to our office in writing. Anticipated Uses and Disclosures: You have the right to be informed about the anticipated uses and disclosures of your personal health information. Refuse to Provide Health Card Number: You have the right to refuse to provide your Health Card Number as identification for non-health service. Right to Designate Representation: You have the right to designate another person to make decisions about your personal health information. Accessing Your Personal Information: You have the right to access or obtain a copy of your health record we have about you. If you request a copy of your record, one will be provided to you. We may charge you a fee for access to your record where allowed by law. If a fee is charged, we will provide you with a written estimate before we provide the service. We may require you to pay a deposit for all or part of the fee before we provide the service. To request access to, or obtain a copy of your health record, complete and submit a Disclosure Request/Authorization Form, a copy of which can be obtained through your provider or any other member of our staff. Request Response Process: We will respond to your request within thirty (30) days of our receipt of your request to: (i) schedule an appointment for you or your authorized representative to review your records; or (ii) provide you or your authorized representative copies of the requested information. We may need to extend the time for responding to your request in certain circumstances. If this is required, we will communicate, in writing, the need to extend the time, the reason(s) for the extension, the date we anticipate we will be able to provide you with a response, and your rights of complaint under applicable law. Request Decline Process: We reserve the right to decline your request for access or a copy where permitted or required by law. If we refuse your request for access or a copy of your record, we will notify you of our refusal and the reasons for our refusal in writing. We will also provide contact information for the person who can answer your questions about the refusal and provide information about your rights to seek a review by the applicable provincial Privacy Commissioner (or official of similar responsibilities). Request a Correction or Amendment to Your Health Record: We make every effort to ensure that your personal and health information is recorded accurately. If you believe information in your patient records that we maintain is inaccurate or incomplete, you or your legally authorized representative may ask us to correct the error or omission by submitting a completed “Correct or Amend Personal Information Request Form.” You can obtain a copy of the form from your provider or any of our staff. Request Response Process: We will respond to your request within thirty (30) days of receipt, correcting information we have verified to be inaccurate or incomplete and will send a copy of the corrected information to any organization to which the inaccurate or incomplete information was disclosed within the past twelve (12) months. Request Decline Process: Hear Better Canada reserves the right to decline your request if we deem no correction or amendment is necessary. We will advise you of our decision to decline your request, and the reasons for our decision, in writing within 30 days of receiving the request. We will note your request and our response to your request in your file for future reference. If you disagree with our decision to decline your request, we will make every effort to resolve the matter with you directly. If we cannot resolve the matter, you have the right to request a review by the applicable provincial Privacy Commissioner (or official of similar responsibilities).

Amplifon Privacy Practices

Miracle-Ear Canada, Ltd., doing business as Amplifon (“Amplifon”), is dedicated to providing our clients with the best hearing healthcare products and services in a fair and respectful manner.

 

This document outlines: (i) how we may use your personal and health information; (ii) your rights related to your personal and health information; (iii) our obligations as a healthcare provider; and (iv) how we protect the security and privacy of your personal information and health records.

 

This document complies with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and respects the provincial personal information privacy protection act(s) as applicable to Amplifon and the location(s) you visit.

 

Collection, Use and Disclosure of Personal Information

 

We collect the following information about you:

 

• Identification and contact information (name, address, email address, phone number (including cell phone), health card number, date of birth, emergency contact information, etc.)
• Billing information (self-pay, provincial plan and/or private insurer)
• Health information (symptoms, diagnosis, medical history, test results, device usage, reports, and treatment)

 

We collect only the information that is required to provide care, administer the care that is provided, process your payments or third-party payments on your behalf, and communicate with you. We do not collect any other information or allow your information to be used for other purposes, without your express (i.e., verbal or written) consent, except where authorized or required by law.

 

Use of your Information: We use and/or disclose the personal information you provide to us for such purposes as follows:

 

• Provide products and services to you;
• Respond to a request you made to us;
• Process your requests/orders;
• Process and analyze your information and/or conduct client surveys to enhance and improve our services to you, your experience, and the overall customer experience;
• Enhance and improve our products and services;
• Inform you or your designated representative (via email, text, phone, or mail) either directly or through a third-party service provider of appointment reminders/confirmations, product warranty information, and/or special offers and discounts from use;
• Provide information or newsletter communications to you about our products and services; and
• Provide information to you about hearing loss and ear care.

 

Storing Your Information Outside of Canada. Amplifon is part of a global company, the headquarters of which is located outside of Canada. To provide hearing health care products and services to you, as well as to operate our business, we utilize the services of our affiliated entities to perform certain administrative functions on our behalf. This means that your personal information is transferred outside Canada for safe and secure storage and processing. While outside of Canada, your personal information is subject to the laws of the jurisdictions in which your personal information resides, and in accordance with those laws, may be accessed by the courts, law enforcement, and national security authorities of those jurisdictions.

 

Disclosure to Service Providers: We may also utilize third parties to perform services on our behalf. Where we disclose your personal information to such organizations, we require those service providers to enter into contractual agreements with us and to agree to use such information solely for the purpose of providing the services and to have appropriate safeguards for the protection of that information.

 

Disclosure to Other Health Care Providers: Unless you request otherwise, we may share your health information with other health care providers who are directly involved in your care, for the purposes of providing such care. We may also share your health information with such other persons involved in your care as you may request in writing from time to time.

 

Disclosures Authorized or Required by Law: We may also disclose your personal information without your consent where authorized or required by law (e.g., as required by court order, subpoena, search warrant, law, or regulation).

 

Disclosures to all Other Parties: Subject to the forgoing, we will not disclose your personal information to third parties (relatives, other persons/entities involved in your care, etc.) for any purpose unless we have your express consent.

 

Use and/or Disclosure due to Ownership Change/Corporate Restructuring: In the event of a change of ownership or corporate restructuring (i.e. a sale, merger, acquisition or transfer of our assets or similar action), we may share your personal information with our successors or assigns who may use and disclose your personal information only for the purposes described herein. We may also share your personal information, in accordance with applicable law, with third parties in advance of the transaction where necessary to permit those parties to determine whether to proceed or continue with the transaction. In all instances, the terms this document and applicable laws apply to the privacy and security of your information.

 

Appointment Reminders and Further Contacts: With your consent, we may use your personal information to contact you to remind you of a future appointment or to provide you with information on new or alternative treatments or other healthcare services and products we, or a third-party partner offers.

 

Voice Mail Messages. To support the management and delivery of services to you, it may be necessary to leave you voice mail messages at the contact phone number you provide us. Unless you expressly notify us otherwise, you consent to us leaving you voice mail messages with identifying personal health information at the contact phone number you provide us.

 

Your Rights

Withdraw Your Consent: You have the right to withdraw your consent to our future collection, use, and disclosure of your personal health information at any time. To withdraw consent, please submit your notice to our office in writing.

 

Anticipated Uses and Disclosures: You have the right to be informed about the anticipated uses and disclosures of your personal health information.

 

Refuse to Provide Health Card Number: You have the right to refuse to provide your Health Card Number as identification for non-health service.

 

Right to Designate Representation: You have the right to designate another person to make decisions about your personal health information.

 

Accessing Your Personal Information: You have the right to access or obtain a copy of your health record we have about you. If you request a copy of your record, one will be provided to you. We may charge you a fee for access to your record where allowed by law. If a fee is charged, we will provide you with a written estimate before we provide the service. We may require you to pay a deposit for all or part of the fee before we provide the service. To request access to, or obtain a copy of your health record, complete and submit a Disclosure Request/Authorization Form, a copy of which can be obtained through your provider or any other member of our staff.

 

Request Response Process: We will respond to your request within thirty (30) days of our receipt of your request to: (i) schedule an appointment for you or your authorized representative to review your records; or (ii) provide you or your authorized representative copies of the requested information. We may need to extend the time for responding to your request in certain circumstances. If this is required, we will communicate, in writing, the need to extend the time, the reason(s) for the extension, the date we anticipate we will be able to provide you with a response, and your rights of complaint under applicable law.

 

Request Decline Process: We reserve the right to decline your request for access or a copy where permitted or required by law.

 

If we refuse your request for access or a copy of your record, we will notify you of our refusal and the reasons for our refusal in writing. We will also provide contact information for the person who can answer your questions about the refusal and provide information about your rights to seek a review by the applicable provincial Privacy Commissioner (or official of similar responsibilities).

 

Request a Correction or Amendment to Your Health Record: We make every effort to ensure that your personal and health information is recorded accurately. If you believe information in your patient records that we maintain is inaccurate or incomplete, you or your legally authorized representative may ask us to correct the error or omission by submitting a completed “Correct or Amend Personal Information Request Form.” You can obtain a copy of the form from your provider or any of our staff.

 

Request Response Process: We will respond to your request within thirty (30) days of receipt, correcting information we have verified to be inaccurate or incomplete and will send a copy of the corrected information to any organization to which the inaccurate or incomplete information was disclosed within the past twelve (12) months.

 

Request Decline Process: Amplifon reserves the right to decline your request if we deem no correction or amendment is necessary. We will advise you of our decision to decline your request, and the reasons for our decision, in writing within 30 days of receiving the request. We will note your request and our response to your request in your file for future reference.

 

If you disagree with our decision to decline your request, we will make every effort to resolve the matter with you directly. If we cannot resolve the matter, you have the right to request a review by the applicable provincial Privacy Commissioner (or official of similar responsibilities).

Last updated: March 08, 2017

 

hear right canada (“us”, “we”, or “our”) operates the www.hearrightcanada.ca website (the “Service”).

 

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

 

We will not use or share your information with anyone except as described in this Privacy Policy.

 

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at www.hearrightcanada.ca

 

Information Collection And Use

 

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you.

 

Log Data

 

We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

 

Cookies

 

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

 

We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

 

Advertising Opt-Out

If you browse our website, third parties may set cookies in your browser to enable targeted advertising. You can opt out of this advertising at DAA www.aboutads.info, NAI: http://optout.networkadvertising.org/?c=1 or in Europe (only) EDAA: http://www.youronlinechoices.com/ .

 

Service Providers

 

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

 

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

 

Security

 

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

 

Links To Other Sites

 

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

 

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

 

Children’s Privacy

 

Our Service does not address anyone under the age of 13 (“Children”).

 

We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us. If we discover that a Children under 13 has provided us with Personal Information, we will delete such information from our servers immediately.

 

Changes To This Privacy Policy

 

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

 

Contact Us

 

If you have any questions about this Privacy Policy, please contact us.

 

Privacy Policy of www.hearrightcanada.ca